Returns, Exchanges & Warranties

We can only accept purchases made directly from www.sharkskin.com or www.sharkskin.co.nz for return within 30 days of purchase.

If you have purchased a Sharkskin product via a stockist or an on-line retailer, please reach out directly to them to arrange your return, exchange, or warranty.

Returns: If you receive a product that you believe is not what was expected we will replace the item or refund your purchase at our discretion.

Our return address is on your purchased item receipt, or available in the contacts section of our website, or available at the bottom of this page.

Please read the ‘Conditions’ below.

Exchanges and Refunds: If you wish to swap an item for another design, or if you want to change the size or colour of an item then please choose one of the two procedures below -

 

 

1.Post the item(s) back to us with instructions which design, colour, size you would like to exchange it to. Please include your name and order number in your return.

 

 

Note - This option requires us to receive your return and process it before sending your newly selected item(s) out, so takes longer than the 2nd option listed below.

 

 

2.Alternatively, please place an order and pay for the new design, different size, or different colour you want directly through the Sharkskin website. Send your item(s) to the return address listed below. Once we receive the item(s) and provided the below conditions are met we will process a refund to you.

 

 

Please read the ‘Conditions’ below.

 

 

Warranties: Authentic Sharkskin garments come with a 2-year guarantee on workmanship, (excludes fading and degeneration as a result of excessive exposure to chlorine or sunlight).

Warranty claims must be submitted by emailing Sharkskin directly at warranties@sharkskin.com for warranty appraisal.

Please include as much information as you can and upload supporting photographs to assist in processing your claim. Once we receive your email we will let you know the status of your warranty claim and if we need any further information or if we need the item(s) returned to us for further inspection.

Please read the ‘Conditions’ below.

Conditions: The following conditions apply for orders purchased directly from Sharkskin –

  • Returns for exchange or refund must be sent back within 30 days of purchase.
  • The customer is responsible for all return postage costs.
  • Returned or exchange items will only be processed provided the item is in its original packaging, unworn, unwashed, undamaged, not altered in any way and with all the original tags attached – so it can be resold as new.
  • We recommend sending returns via ‘registered’ or ‘tracked’ post as we do not accept responsibility for lost items.
  • Gift cards and promo codes cannot be applied to exchanges.
  • Gift cards and vouchers are valid for 3 years from date of purchase and are non-refundable.
  • Any return offers we negotiate will apply to individual sales only.
  • Exchanges and refunds are not accepted for free or promotional products.

Return Address: The address to return item(s) to is on the ‘purchased item receipt’ you would have received when completing your online purchase, or in the ‘contacts’ section of the Sharkskin website, or below for your convenience –

Neptune Sports
4/17 Babilla Close
Beresfield, NSW 2322
Australia
P: + 61 2 4966 4900

Any Questions?

If you have questions about returns or exchanges, you can contact us at info@sharkskin.com  or call us Monday-Friday (9am - 4pm Australian Eastern Standard Time). Our telephone number is (02) 4966 4900 or from outside Australia +61 2